Terms of Service (English)

These terms apply to purchases and enquiries made through the online channels of Petchmaya Co., Ltd., including our Facebook Pages, LINE account, and other chat channels. By contacting us you accept these terms.

1. Our service

We sell automotive parts and accessories through chat. An automated assistant drafts replies for our staff so that we can respond faster and more accurately. Messages may be drafted automatically and are reviewed by staff before sending. You may ask to speak with a staff member directly at any time.

2. Prices and orders

Prices quoted in chat apply at the time of enquiry and may change during promotions. An order is confirmed once our staff has verified the items, delivery address, and payment method with you. Delivery fees depend on product type and shipping method and are advised before confirmation.

3. Payment

We accept bank transfer and cash on delivery as agreed per order. Bank account details are sent only by our staff. If you receive account details from another source claiming to represent us, please verify with us before transferring.

4. Delivery

We ship via third-party carriers; delivery times follow the carrier’s terms. Incomplete or incorrect addresses may cause delays or returned parcels, and redelivery may incur additional cost.

5. Returns and exchanges

Manufacturing defects or incorrect items must be reported within the period stated for that product, with supporting photographs. Items that have been installed or used may not be eligible for return except for manufacturing defects. Some parts require a size or specification matching your vehicle; we recommend consulting a qualified technician before installation.

6. Limitation of liability

Technical information provided in chat is preliminary guidance only and is not an engineering recommendation. Damage arising from incorrect installation or modification is outside the company’s liability.

7. Acceptable use

We may suspend service to anyone sending abusive or fraudulent messages, or using our channels for unlawful purposes.

8. Personal data

Collection and use of your data is governed by our Privacy Policy.

9. Changes

We may update these terms from time to time; the effective date is shown at the top of this page.

10. Contact

Petchmaya Co., Ltd.
Email: support@petchmaya.com
Website: petchmaya.com