You may request deletion of the personal data we hold from your conversations and orders at any time.
How to request deletion
Email support@petchmaya.com with the subject “Data deletion request”, or send the message “Delete my data” in the chat of the Page you contacted.
Tell us how to find your record — the display name you used on Facebook or LINE, the phone number you gave us, or roughly when you ordered.
We may ask a follow-up question to verify that you are the owner of the data before deleting.
We complete the deletion within 30 days of successful verification and confirm the result to you.
What is deleted
Your conversation history in our system, images and files you sent, the display name and profile picture received from the platform, your Page-Scoped ID, the recipient name, phone number and delivery address you provided, and any internal notes about you.
What we must retain
Accounting and tax records relating to completed orders must be retained for the period required by Thai law, with access restricted to what the law requires.
Deletion on the platform side
Deleting data in our system does not delete the conversation stored in your own Facebook or LINE inbox. You can delete conversations directly in those apps, or remove the app’s access from your account settings.